Quality Assurance

Hope Services, Inc. promotes several methods to improve the service delivery process.  Listed below are some of the tools utilized to monitor the supports and services provided:

¨ Annual Satisfaction Surveys

¨ Monthly and Quarterly Tending of Medication Variances

¨ Quarterly Trending of Investigations

¨ High Risk Reviews

¨ Annual Fall Trending

¨ Internal piloting of the QA Day and Residential Tool

¨ Protection from Harm protocols (i.e. Strategy I, II, and III)

The results of the surveys are analyzed and utilized to enhance our Quality Improvement Plan. We are pleased to announce that Hope Services, Inc. currently is a 3 STAR AGENCY.